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Terms & Conditions

Our terms of service

Because we’re able to accept your order and make a legally enforceable agreement without further reference to you, you should read these Terms and Conditions to make sure they contain everything you need and nothing that you’re not happy with.

These Terms and Conditions apply to the purchase of Goods by you (the Customer) from us, Beyond Ordinary Ltd. By ordering the Goods, you agree to be bound by the Terms and Conditions and you confirm that you’re at least 18 years old and eligible to enter into a contract with us.

We can update, change or replace any part of these Terms and Conditions at any time and it’s your responsibility to check this page periodically for changes. These Terms and Conditions should be read alongside our Privacy Policy, Refund Policy and our Delivery information.

This website is operated by Beyond Ordinary Ltd, a company registered in England and Wales under number 13142331.

Our registered address is:
1 Hilltop Farm, Hertfordshire WD4 8FQ.

Our trading address is:
42 High Street, Kings Langley, Hertfordshire WD4 9HT

Our email address is:


‘We’, ‘us’, ‘our’ and ‘the Supplier’ refer to Beyond Ordinary Ltd.

‘Customer’, ‘consumer’ and ‘you’ – refer to the people who visit to the website, order Goods and enter into a contract with us.

‘Goods’ ‘items’ or ‘products’ means the items we advertise on the website, and which we supply in the quantity and of the description set out in the Order.

Order means the Customer's order for Goods from the Supplier which is placed following the step by step process set out on the website.

Contract means the legally binding agreement between you and us for the supply of Goods.

Delivery Location means the Customer’s premises or other location where the goods are to be supplied.

Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, and which enables the recipient to store that information unchanged so that it is accessible for future reference for a period that is long enough for the purposes of the information and to be reproduced if necessary.

Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the website.

Website means our website  on which we advertise the Goods.

Distance contract means a contract between a supplier or trader and a consumer where the simultaneous physical presence of the trader and consumer doesn’t take place and where there is the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

Sales contract means a contract under which a supplier or trader transfers or agrees to transfer the ownership of Goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.


Any description of Goods, whether on the website, in a catalogue, brochure or an advertisement is for illustrative purposes only. While we make every effort to display colours and images as accurately as possible, there may be small discrepancies in the size and colour supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the website are subject to availability.

Prices for Goods are subject to change without notice, and at our discretion.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement.

In certain circumstances, we may limit the sales and quantities of our products to any person or geographic region.

Personal information

We retain and use all information strictly in line with our Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Ordering and supply of Goods

The description of Goods on our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly and that all the details you’ve given us are correct.

A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you.

By placing an Order you agree to us sending you the Order Confirmation by email. You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

Any quotation is valid for a maximum period of one day from its date, unless we expressly withdraw it at an earlier time.

No variation of the Contract, whether about description of the Goods, delivery charges or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Customer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, for example, by giving you rights as a business.

Price and Payment

The price of the Goods and any additional delivery or other charges is set out on the website at the date of the Order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or certainly before delivery of the Goods.

You must provide current, complete and accurate purchase and account information for all purchases made from our website, and update them if necessary. These details include your email address and credit card numbers and expiry dates so that we can complete your transactions and contact you as needed.

Delivery information

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

We may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the cancellation provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk of damage and ownership of Goods

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.


Withdrawing your Order

You can withdraw the Order by telling us before the Contract is made if you simply change your mind. You don’t have to give us a reason and you won’t incur any liability.

However, your right to cancel does not apply in these circumstances:

  • For goods that are made to your specifications or are clearly personalised
  • For goods which are liable to deteriorate or expire rapidly.
  • In the case of any Sales Contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

This is a Distance Contract which has the cancellation rights set out below.

Your right to cancel

You can cancel the Contract within 14 days without giving any reason. The cancellation period will expire 14 days after the day on which you (or a third party other than the carrier) acquires physical possession of the last of the Goods.

To meet the cancellation deadline, it is sufficient for you to send your communication stating your wish to cancel the contract before the cancellation period has expired.

If you’ve entered into a subscription (also known as a contract for the supply of Goods over time), your right to cancel will be 14 days after the first delivery.

How to cancel

You must inform us of your decision to cancel this Contract with a clear statement setting out your decision, using:

The cancellation form, or any other clear method of cancellation on this website. If you choose this option, we’ll send you confirmation of cancellation in a Durable Medium, such as a letter or email.

If you cancel your Order

Unless we decide to make a deduction for unnecessary handling, if you cancel this Contract, we will reimburse to you all payments received from you, apart from any duties, taxes or shipping costs.

Deduction caused by unnecessary handling

If there is a loss in value of any Goods supplied, and that the loss is as a result of unnecessary handling by you, we will make a deduction. This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Unnecessary handling means handling the Goods beyond the sort of handling that might be reasonably allowed in a shop, and beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

Cancellation in the event of late delivery

Even if events are beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

  • We have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made
  • You told us before the Contract was made that delivery on time was essential
  • After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods.

If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

Refunds and returns

You can return an item for a refund within 14 days of receiving it unless it is used or stained. The Goods must be new, unused and in their original packaging.

The address for returns is:

Beyond Ordinary Ltd, 42 High Street, Kings Langley, Hertfordshire WD4 9HT.

We’ll refund you using the same means of payment as you used for the initial transaction. You agree to bear the cost of returning the items.

See our full refund and returns policy

Our obligations to customers

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if, on delivery, they do not meet a number of standards.

The Goods must be:

  • Of satisfactory quality
  • Reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment)
  • Fit for any purpose held out by us or set out in the Contract, and conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

Guarantee of Goods

If the Goods fail to conform, we will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods.

Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer's guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

Successors and sub-contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:

  • The party will advise the other party as soon as reasonably practicable
  • The party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably
  • The party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.


Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

See our full Privacy Policy

Excluding liability

The Supplier does not exclude liability for:

  • Any fraudulent act or omission
  • Death or personal injury caused by negligence or breach of the Supplier's other legal obligations.

Subject to this, the Supplier is not liable for loss which was not reasonably foreseeable to both parties at the time when the Contract was made.

This could include loss of profit to the Customer's business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

User comments, feedback and other submissions

We may, but have no obligation to, monitor, edit or remove content that we determine is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of the website or any related service.

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by your or any third party.


These terms and conditions were created using and based on a document from Rocket Lawyer (

Cancellation Form

To cancel your order, fill in the details and email it to us at or print it out and send by post to:

Beyond Ordinary Ltd
42 High Street
Kings Langley
Herts, WD4 9HT

Name: ……………………………………………………………..

Address: …………………………………………………………..

Order number: ………………………………………………..

Date of order: ………………………………………………….

Signature: ……………………………………………………….

Date: ……………………………………………………………….